I’ve always been a fan of Wimax, back in the day I did some work for Wimax Forum and have always felt that the technology is impressive (as are the people working on it); I’ve been pretty gung-ho to check it out since it become available in Portland. Since I’d been having problems with my Comcast service (endless modems dying) I decided, why not? Well, I’ve learned that lesson.
If only it was just that I couldn’t get much of a signal in my house (despite being in a sea of dark green, supposedly a strong signal area) it would be forgivable, really. However, when I could get a signal, even a strong signal, I was lucky to get speeds of .5 mbps, dramatically different from the 6 mbps they talk about. Okay, no harm, no foul. The technology just isn’t perfect yet. I live in the suburbs not in the city core so it, perhaps, just isn’t an option for me.
Tragic, but hey the sales guys were nice, they thought I was an idiot (I had to break down the cost of paying for a modem vs. leasing it for them as they kept trying to convince me paying $5 a month forever AND signing a 2 year contract was really the better deal than just paying $50 upfront), but nice. I just had to bring the modem back and they’d get me all sorted. At least that’s what they told me. But wait a minute, that’s just what they said when I asked about the return policy, you know, when they wanted to make the sale. The moment I actually tried to return it I was told I had to contact customer care.
Oh, but when I contacted customer care I got a long long run around where they demanded I try and increase the signal, it just must be a problem with where I’m placing the modem (really, I have a laptop, was I supposed to leave it sitting in the bathroom in the hopes of getting .6mbps rather than .5?). I should try tilting it differently in the USB port. Maybe unplug it and replug it. Did I try rebooting? Maybe I have a virus slowing my computer down and that’s why the speed was so slow (um trust me, I don’t). No, I just wanted to cancel! Oh? Well actually I didn’t contact the right department (silly me, following the instructions on their website), I needed to call x, click x at the menu and oh yeah, it’s already past their support hours so I’ll have to call tomorrow. Can I just email them? I mean they don’t even advertise their contact number if you’re logged in as a customer, you have to hunt for it. No, I need to talk to them. Odds on whether or not that’s so another retention specialist can try and talk me into keeping my service?
So are you thinking about trying Clear? Well if you know someone who raves about it, try theirs. Because trying to get rid of yours if it doesn’t work outâ€¦well if I ever manage it I’ll let you know.